Please read these Terms of Service ("Terms") carefully before using the Just Airport Taxi website and services. These Terms govern your access to and use of our website, online booking services, and airport transfer services. By using our website or booking our services, you agree to comply with these Terms. If you do not agree with any of these Terms, please refrain from using our website and services.

1. Booking and Payment

1.1. Booking Confirmation: All bookings made through our website or customer service channels are subject to availability and confirmation. We reserve the right to accept or decline any booking request at our discretion.

1.2. Accuracy of Information: You are responsible for providing accurate and complete information when making a booking, including your name, contact details, flight information, and payment details. Any errors or omissions in the information provided may result in delays or additional charges.

1.3. Payment: Payment for our services must be made in full at the time of booking, unless otherwise agreed upon. We accept payment by credit/debit card or other approved payment methods. All prices are quoted in the applicable currency and may be subject to additional taxes or fees as required by law.

2. Airport Transfers

2.1. Pick-up and Drop-off: It is your responsibility to ensure that you are ready for pick-up at the agreed time and location. Similarly, we will drop you off at the designated destination according to the information provided during booking. Any delays or changes to the pick-up or drop-off location must be communicated to us promptly.

2.2. Flight Delays and Cancellations: We monitor flight schedules to adjust our services accordingly. However, it is your responsibility to inform us of any changes or delays to your flight. We will make reasonable efforts to accommodate such changes but cannot guarantee availability or avoid additional charges if notified at short notice.

2.3. Luggage: Our vehicles have limited space for luggage, and it is your responsibility to ensure that your luggage is within reasonable limits. Oversized or excessive luggage may require additional arrangements or charges, which will be communicated to you in advance.

3. Cancellation and Refunds

If a booking is canceled less than 12 hours before the scheduled pick-up time, a cancellation fee will be applied, which depends on when we receive notice...

• Cancellations made prior to the 12-hour mark before the scheduled pick-up time incur no charges, but a bank fee applies to all refundable bookings. The specific bank fee amount may vary depending on the total booking value.
• Cancellations made between 12 to 6 hours before the scheduled pick-up time will result in a 50% charge of the total journey price.
• Cancellations made within 6 hours of the pick-up time will result in a charge equivalent to 100% of the journey price.
• No refunds will be issued if a passenger cannot be reached at the time of pick-up.
• Once a driver has been dispatched or is en route for the pick-up, no refunds will be provided.
• All cancellations must be made via phone or by responding to the reservation confirmation email.

If a refund is required for a payment made to Just Airport Taxis, it will be credited back to the original payment card used, whether it's a credit or debit card. It's important to note that a bank fee, starting at a minimum of £5, will be applied to refundable bookings. The exact fee may vary depending on the total booking amount.

Please note that the refund process typically takes between 3 to 5 working days from when our team initiates the refund. However, the exact duration may vary depending on your bank's processing timeline.

To ensure smooth communication and avoid any issues during the pickup time, we kindly ask you to provide the contact details of the actual passenger who will be traveling. This will assist us in reaching the correct person and prevent any difficulties in contacting the individual making the booking on their behalf.

4. Pickup Time Change

If a booking is made and a change in pickup time is needed less than 12 hours before the scheduled pick-up time, the request must be made over the phone. We retain the right to decline the change or cancel the booking, with no refunds applicable for such cases. Nevertheless, we make every effort to accommodate changes in pickup time close to the scheduled pickup time. However, our drivers are committed to pre-booked connected jobs, making it impractical to accommodate all last-minute time change requests.

5. Limitation of Liability

5.1. Our Liability: While we strive to provide a reliable and comfortable service, we shall not be liable for any delays, losses, damages, or inconveniences arising from factors beyond our control, including but not limited to traffic conditions, accidents, adverse weather conditions, or force majeure events.

5.2. Indirect and Consequential Damages: In no event shall Just Airport Taxi be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with our services, even if we have been advised of the possibility of such damages.

6. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Just Airport Taxi operates. Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

7. Amendments

We reserve the right to modify or amend these Terms at any time, without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after such modifications constitutes your acceptance of the revised Terms.

8. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us using the contact details provided on our website.

Last updated: 16 July 2023